Shipping & Delivery Policy
At AvocadoAtelier, we carefully prepare every order with attention to detail. Our ribbons, scarves, and headbands are inspired by nature and created through a thoughtful plant-dyeing process. Because many of our products are handmade or finished by hand, preparing an order may require a little more time than purchasing a mass-produced product.
We believe that good craftsmanship is worth waiting for, and we appreciate your patience while we carefully prepare your order.
This Shipping & Delivery Policy explains how orders are processed, packaged, shipped, and delivered. By placing an order through our website, you acknowledge and agree to the practices described below.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, we begin preparing your items for shipment.
Our standard processing time is generally 3–7 business days, although processing times may vary depending on product availability, order volume, seasonal demand, and the nature of the item purchased.
Some products may require additional preparation because of their handmade or plant-dyed nature. If an item requires additional time before shipment, we will make reasonable efforts to communicate this information to you.
Business days generally refer to Monday through Friday and do not include weekends or applicable public holidays.
Please note that placing an order does not necessarily mean that the package will be shipped on the same day. We need time to inspect, prepare, package, and label each order before handing it to the shipping carrier.
During holidays, seasonal promotions, product launches, or periods of unusually high demand, processing times may be somewhat longer.
We appreciate your understanding that careful preparation is an important part of our handmade approach.
2. Handmade and Plant-Dyed Products
AvocadoAtelier specializes in products created with plant-based dyeing techniques. These products may include ribbons, scarves, headbands, and other textile accessories.
Natural dyeing is an organic process. Unlike industrial manufacturing methods that are designed to produce identical colors, botanical dyeing can result in subtle variations from one piece to another.
The color of a finished product may be influenced by the natural dye material, fiber composition, dye bath, temperature, processing time, and other environmental factors.
As a result, the item you receive may have slight differences in color, tone, pattern, or texture compared with the product photographs shown on our website.
These differences are considered a natural characteristic of plant-dyed and handmade products rather than a manufacturing defect.
We encourage customers to appreciate these variations as part of the individuality and craftsmanship of each piece.
3. Shipping Methods
Once your order has been processed and prepared, it will be handed to the applicable shipping carrier.
Available shipping methods and estimated delivery times may vary depending on your shipping destination and the options available at checkout.
Where applicable, shipping options and associated costs will be displayed during the checkout process before you complete your purchase.
Estimated delivery times are provided as a general guide and are not guaranteed delivery dates.
Shipping times may be affected by circumstances outside our control, including weather conditions, transportation delays, carrier disruptions, customs procedures, holidays, or unusually high shipping volumes.
Once an order has been transferred to the shipping carrier, the carrier is responsible for transportation and delivery.
4. Estimated Delivery Times
Delivery time generally consists of two stages:
Order Processing Time: approximately 3–7 business days.
Transit Time: varies according to destination, shipping method, and carrier.
The total time from placing an order to receiving it therefore depends on both processing and transportation.
For example, an order may require several business days for preparation before it enters transit. The estimated shipping time begins after the order has been shipped rather than when the order is placed.
We recommend allowing additional time when ordering for a special event, holiday, birthday, wedding, gift occasion, or other important date.
If you have a specific deadline, please contact us before placing your order so that we can determine whether your requested delivery schedule is realistic.
5. Shipping Confirmation and Tracking
When available, we may provide a shipping confirmation after your order has been dispatched.
If tracking information is available for your selected shipping method, it may be provided through the email address associated with your order.
Tracking information can sometimes take a short period of time to become active after a package has been accepted by the carrier.
If your tracking information does not immediately show movement, please allow some additional time for the carrier's system to update.
Once a package has entered the carrier's network, tracking updates and estimated delivery dates are controlled by the carrier.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
-
Full name
-
Street address
-
Apartment, suite, or unit number
-
City
-
State or province
-
Postal or ZIP code
-
Country
-
Contact information, where required
If an incorrect or incomplete address is provided, the shipment may be delayed, returned to us, or delivered incorrectly.
If you notice an address error immediately after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to assist you before your order is shipped. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.
If a package is returned because an incorrect address was provided by the customer, additional shipping charges may apply if the package needs to be reshipped.
7. International Shipping
AvocadoAtelier may offer shipping to selected international destinations depending on carrier availability.
International customers are responsible for reviewing any applicable customs requirements, import regulations, duties, taxes, or other fees associated with receiving a shipment in their country.
International orders may be delayed while undergoing customs inspection or processing.
Customs procedures vary by country and are outside our control.
If customs duties, import taxes, brokerage fees, or other charges are imposed by the destination country, these charges may be the responsibility of the recipient unless otherwise stated during checkout.
We recommend checking your country's import requirements before placing an international order.
8. Customs Delays
International packages may occasionally experience delays because of customs processing.
A customs delay does not necessarily indicate that a package has been lost.
Customs authorities may inspect packages, request additional information, or hold shipments for reasons determined by local regulations.
AvocadoAtelier cannot control the length of customs processing and therefore cannot guarantee delivery dates for international shipments.
If your tracking information indicates that your package is being held by customs, we recommend contacting the relevant customs authority or local carrier for additional information.
9. Shipping Costs
Shipping costs may depend on factors such as:
-
Shipping destination
-
Package size
-
Package weight
-
Selected shipping method
-
Number of items ordered
-
Applicable shipping promotions
The applicable shipping charge will generally be displayed at checkout before payment is completed.
If free shipping is offered as part of a promotion or order threshold, the specific terms of that offer will be displayed at the time of purchase.
Shipping charges are separate from the product price unless otherwise stated.
10. Delayed Shipments
While we work carefully to process orders on time, delivery delays can occasionally occur.
Possible causes include:
-
Severe weather
-
Carrier delays
-
Transportation disruptions
-
Public holidays
-
Customs processing
-
Incorrect address information
-
High seasonal shipping volumes
-
Unexpected operational issues
-
Events outside our reasonable control
If your order appears to be delayed, please first review the tracking information provided by the shipping carrier.
If the tracking information has not changed for an extended period or you believe there may be an issue with the shipment, please contact us at wholesale@avocadoatelier.com.
We will do our best to assist you and provide any information available to us.
11. Lost or Missing Packages
If a tracking number shows that a package has been delivered but you cannot locate it, please first check around your delivery location and ask household members, neighbors, building management, or other authorized recipients whether the package was accepted on your behalf.
You may also contact the shipping carrier directly.
If the package still cannot be located, please contact us at wholesale@avocadoatelier.com and provide your order number and tracking information.
We will review the available information and determine what assistance may be possible.
Once a carrier confirms delivery to the address provided at checkout, responsibility for the package may be subject to the carrier's policies and applicable circumstances.
12. Damaged Packages
We carefully package our products before shipment, but packages can occasionally be damaged during transportation.
If your package arrives visibly damaged, please take photographs of the package and its contents before discarding any packaging materials.
If the product itself appears damaged, contact us as soon as reasonably possible at:
Please include:
-
Your order number
-
A description of the issue
-
Photographs of the damaged product
-
Photographs of the shipping package
-
Photographs of the shipping label, if available
This information may help us understand what happened and determine an appropriate solution.
13. Natural Color Variation During Shipping
Because our products are plant-dyed, their colors may appear slightly different under different lighting conditions.
The color displayed on a computer monitor or mobile device may also differ from the actual color of the product.
This is particularly relevant to botanical dyes because natural colors often have subtle depth and variation.
A scarf, ribbon, or headband may therefore appear slightly warmer, cooler, lighter, darker, or more nuanced than it appears in product photography.
These natural variations are part of the character of plant-dyed textiles.
14. Orders for Gifts and Special Occasions
If you are purchasing an AvocadoAtelier product as a gift, we recommend ordering well in advance of the date you need it.
Although we make every reasonable effort to process orders promptly, neither processing time nor carrier transit time can always be guaranteed.
We cannot guarantee arrival by a specific holiday, birthday, wedding, event, or other date unless we have specifically confirmed such an arrangement with you in advance.
Planning ahead gives us more time to prepare your order and allows additional flexibility in case transportation delays occur.
15. Multiple Items in One Order
If you purchase several products in one order, they may generally be shipped together when practical.
However, depending on product availability, preparation requirements, or shipping considerations, an order may occasionally be divided into multiple shipments.
If an order is shipped separately, you may receive separate tracking information when available.
16. Wholesale Orders
For wholesale customers, shipping arrangements may differ from standard retail orders.
Wholesale orders may involve larger quantities, special preparation, custom packaging, or specific delivery requirements.
Processing and shipping timelines for wholesale orders will depend on the order size, product availability, requested delivery schedule, and shipping destination.
Businesses interested in wholesale cooperation are welcome to contact us directly at:
We recommend discussing delivery requirements before placing a large or time-sensitive wholesale order.
17. Changes to Shipping Information
We may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, shipping providers, destinations, or applicable requirements.
The latest version of this policy will be published on our website.
Any changes will apply to orders placed after the updated policy becomes effective unless otherwise required by applicable law.
18. Contact Us
We understand that shipping is an important part of your shopping experience.
Our goal is to make the process as clear and straightforward as possible while taking the necessary time to prepare each AvocadoAtelier product with care.
If you have questions about an existing order, shipping method, delivery estimate, wholesale shipment, or any other delivery-related matter, please contact us.
AvocadoAtelier
Email: wholesale@avocadoatelier.com
When contacting us regarding an existing order, please include your order number whenever possible so that we can locate the relevant information more efficiently.
Thank you for choosing AvocadoAtelier and for supporting thoughtfully made, plant-dyed textiles. We appreciate your patience, trust, and understanding as we carefully prepare each order for its journey to you.
AvocadoAtelier
Inspired by Nature. Created by Hand. Made to Be Remembered.