Privacy Policy
At AvocadoAtelier, we respect your privacy and understand the importance of protecting the personal information you provide when visiting our website, purchasing our products, contacting us, or interacting with our online services.
AvocadoAtelier creates plant-dyed ribbons, scarves, headbands, and other textile products inspired by nature and handcrafted processes. Just as we take care when creating our products, we also believe that personal information should be handled thoughtfully, responsibly, and transparently.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
By using our website, placing an order, or contacting us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit or use the AvocadoAtelier website, we may collect certain information depending on how you interact with our website.
The information we collect may include:
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Your name
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Billing address
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Shipping address
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Email address
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Telephone number
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Order information
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Payment-related information
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Product preferences
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Customer service communications
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Information you provide through forms
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Website usage information
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Device information
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Browser information
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IP address
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Cookies and similar technologies
We only seek to collect information that is reasonably necessary for operating our website, processing orders, communicating with customers, improving our services, and fulfilling legitimate business purposes.
2. Information You Provide Directly
You may provide personal information when you:
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Create an account
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Place an order
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Subscribe to communications
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Contact customer service
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Submit a question
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Request information
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Participate in a promotion
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Submit a wholesale inquiry
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Request assistance with an order
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Provide feedback
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Complete a form on our website
For example, when you purchase a plant-dyed scarf, ribbon, or headband, we may need your name, email address, shipping address, and payment-related information to process and deliver your order.
3. Order Information
When you place an order with AvocadoAtelier, we may collect information necessary to complete the transaction.
This may include:
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Products purchased
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Order number
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Purchase date
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Order value
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Shipping address
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Billing information
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Email address
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Delivery information
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Communication related to the order
We use this information to process your purchase, provide order confirmations, arrange delivery, respond to questions, and maintain appropriate business records.
4. Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method you select, payment providers may collect and process payment information such as credit card details or other payment credentials.
AvocadoAtelier generally does not need to store complete payment card information on its own systems.
Payment information may instead be handled directly by the applicable payment service provider according to its own privacy policy and security practices.
We recommend reviewing the privacy terms of your chosen payment provider if you have questions about how payment information is handled.
5. How We Use Your Information
We may use personal information for purposes including:
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Processing and fulfilling orders
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Delivering products
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Sending order confirmations
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Providing shipping updates
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Responding to customer inquiries
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Providing customer support
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Managing returns and refunds
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Processing exchanges
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Responding to wholesale inquiries
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Improving our website
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Improving our products and services
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Preventing fraud or unauthorized activity
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Maintaining business records
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Communicating important service information
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Complying with legal obligations
We do not collect personal information simply because it is available. We seek to use information for reasonable and relevant purposes associated with operating AvocadoAtelier and serving our customers.
6. Customer Communications
If you contact us by email, we may retain your correspondence and related information so that we can respond to your request and maintain an appropriate record of the communication.
For customer service inquiries, please contact:
Your email address may be used to respond to questions regarding orders, products, shipping, returns, wholesale opportunities, or other requests.
We may also retain previous communications when necessary to understand the history of an issue or provide continued customer support.
7. Marketing Communications
Where permitted by applicable law and where appropriate consent has been obtained, we may send customers promotional communications about AvocadoAtelier products, collections, offers, or other news.
You may unsubscribe from marketing communications by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from promotional communications does not necessarily stop important transactional messages.
For example, we may still need to send information related to an order you have placed, including order confirmations, shipping notifications, or information concerning a customer service request.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website.
They can help websites remember information, understand how visitors use the site, maintain functionality, and improve the overall browsing experience.
Depending on how our website is configured, cookies may be used for purposes such as:
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Website functionality
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Shopping cart functionality
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Session management
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Analytics
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Performance monitoring
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Remembering preferences
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Security
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Marketing or advertising
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect the functionality or performance of portions of the website.
9. Website Analytics
We may use analytics tools to understand how visitors interact with our website.
Analytics information may include:
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Pages visited
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Approximate geographic information
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Browser type
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Device type
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Referring websites
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Time spent on pages
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General browsing behavior
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Website interactions
Analytics information helps us understand which parts of our website are useful and where improvements may be needed.
We use these insights to improve navigation, product presentation, website performance, and the overall customer experience.
10. Information From Third-Party Services
Some services used to operate an online store may be provided by third parties.
These services may include:
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Payment processors
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Shipping providers
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Website hosting providers
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E-commerce platforms
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Analytics providers
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Email service providers
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Customer service tools
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Fraud prevention services
These providers may process certain information as necessary to perform services on our behalf.
Third-party providers are generally expected to handle personal information according to their own privacy policies and applicable legal requirements.
AvocadoAtelier does not control the privacy practices of independent third-party companies.
11. Shipping Information
When you place an order, we may need to provide certain information to shipping and delivery providers.
This may include:
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Recipient name
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Shipping address
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Contact information
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Order or package information
This information is necessary to deliver your purchase.
Shipping companies may process information according to their own privacy policies and applicable regulations.
12. Wholesale Inquiries
AvocadoAtelier welcomes inquiries from retailers, boutiques, designers, gift shops, and other businesses interested in our plant-dyed products.
If you contact us regarding wholesale opportunities, we may collect information such as:
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Name
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Business name
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Email address
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Business location
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Website or store information
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Products of interest
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Order requirements
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Information included in your inquiry
We use this information to respond to wholesale requests, discuss potential business relationships, prepare quotations, and communicate about wholesale orders.
Wholesale inquiries can be sent to:
13. How We Protect Information
We take reasonable measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security.
Customers should also take reasonable steps to protect their own accounts, devices, passwords, and communications.
14. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time information is retained may depend on:
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The nature of the information
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The purpose for which it was collected
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Whether an order or customer relationship remains active
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Legal requirements
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Accounting requirements
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Dispute resolution
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Fraud prevention
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Business recordkeeping
When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled according to applicable requirements.
15. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These rights may include the ability to:
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Request access to personal information
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Request correction of inaccurate information
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Request deletion of certain information
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
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Ask questions about how information is used
Not every right applies in every situation, and certain legal exceptions may apply.
If you would like to make a privacy-related request, please contact us at:
We may need to verify your identity before fulfilling certain requests in order to protect customer information.
16. Children's Privacy
Our website is not intended to knowingly collect personal information from children who are below the applicable age of consent in their jurisdiction.
We encourage parents and guardians to supervise children's use of online shopping websites.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.
17. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites may include payment services, social media platforms, shipping providers, or other external resources.
If you follow a link to a third-party website, that website will be governed by its own terms and privacy practices.
AvocadoAtelier is not responsible for the privacy policies, security practices, content, or operations of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Social Media
AvocadoAtelier may maintain or use social media accounts to showcase products, share creative content, communicate with customers, and introduce new collections.
If you interact with our social media pages, the applicable social media platform may collect and process information about your interaction.
Such processing is governed by the privacy policy and terms of the relevant social media platform.
19. International Visitors
If you access our website from a country different from the country in which our business or service providers operate, your information may be transferred across national borders.
Different countries may have different data protection laws.
By using our website and providing personal information, you acknowledge that information may be processed in locations where our service providers operate, subject to applicable legal requirements.
Where required by applicable law, we will take reasonable measures concerning international data transfers.
20. Legal Disclosure
We may disclose personal information when reasonably necessary to:
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Comply with applicable law
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Respond to valid legal requests
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Protect our rights
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Prevent fraud
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Investigate suspected misuse
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Protect the safety of customers or others
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Enforce our policies
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Resolve disputes
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
21. Business Transfers
If AvocadoAtelier is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.
Any such transfer would remain subject to applicable privacy requirements.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
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Changes in our business
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Changes in website functionality
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New services
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Changes in third-party providers
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Changes in applicable laws
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Changes in privacy practices
When we update this policy, the revised version will be posted on our website.
We encourage visitors to review the Privacy Policy periodically to stay informed about how personal information may be handled.
23. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or the way AvocadoAtelier handles personal information, please contact us.
AvocadoAtelier
Email: wholesale@avocadoatelier.com
When contacting us about a privacy request, please clearly describe your question or request. If necessary, we may ask for additional information to verify your identity and protect against unauthorized access to personal information.
24. Our Commitment
At AvocadoAtelier, we believe that trust is an important part of every customer relationship.
When you choose a plant-dyed ribbon, scarf, headband, or other handmade textile from our collection, you are trusting us not only with your purchase but also with the information necessary to complete that purchase.
We aim to treat that information with the same care and thoughtfulness that we bring to our products.
Our approach to privacy is based on transparency, reasonable data practices, responsible handling, and respect for our customers.
We will continue to review our practices as our website and business develop so that we can provide a shopping experience that is not only beautiful and thoughtful, but also respectful of your privacy.
Thank you for choosing AvocadoAtelier and for taking the time to understand our privacy practices.
AvocadoAtelier
Inspired by Nature. Created by Hand. Made with Care.
Contact: wholesale@avocadoatelier.com