Returns & Refunds Policy
At AvocadoAtelier, we want you to feel confident when choosing our plant-dyed ribbons, scarves, headbands, and other handmade textile products.
We carefully prepare and inspect every order before it leaves our atelier. Because our products are created using natural dyeing techniques and may be handmade or finished by hand, each piece can have subtle differences in color, texture, pattern, and appearance.
These natural variations are an important part of our craftsmanship. At the same time, we understand that sometimes a product may not be right for you, or an order may arrive with an unexpected issue.
This Returns & Refunds Policy explains when returns, exchanges, replacements, and refunds may be available and how to request assistance.
By placing an order with AvocadoAtelier, you acknowledge that you have read and understood the policies described below.
1. Our Approach to Returns
We believe that a good customer experience is built on communication, transparency, and care.
If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible.
We will review the circumstances of your request and work with you to determine an appropriate solution.
Depending on the situation, a resolution may include:
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A replacement
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An exchange
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A refund
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Store credit
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Another reasonable solution agreed upon between you and AvocadoAtelier
Our goal is to handle every legitimate concern fairly while also protecting the handmade nature of our products.
2. Return Eligibility
Unless otherwise stated on the individual product page, eligible unused products may generally be returned within 30 days of delivery.
To be eligible for a return, the item should:
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Be unused
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Be unworn
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Be unwashed
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Be in its original condition
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Be free from stains, odors, makeup, perfume, pet hair, or other signs of use
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Include original packaging where reasonably possible
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Be returned within the applicable return period
Products that have been used, washed, altered, damaged after delivery, or otherwise changed from their original condition may not qualify for a return.
Because our products are textiles and accessories, we ask customers to handle them carefully while deciding whether to keep them.
3. Contact Us Before Returning an Item
Please do not automatically send a product back without contacting us first.
Before returning an item, please email:
Please include:
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Your full name
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Order number
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Product name
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Reason for the return
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Photographs, if relevant
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Any other information that may help us understand the issue
We will provide return instructions if your request is eligible.
Unauthorized returns may experience delays in processing, and we cannot guarantee that an unsolicited package will be accepted or refunded.
4. Natural Color Variations
AvocadoAtelier specializes in plant-dyed textiles.
Natural dyeing is fundamentally different from industrial dyeing. Botanical materials can create nuanced colors and subtle variations that are difficult to reproduce exactly.
For this reason, the actual color of an item may differ slightly from product photography.
Factors that may influence how a color appears include:
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Natural variations in botanical materials
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Fiber composition
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Dyeing conditions
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Lighting
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Photography
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Computer or phone screen settings
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The surrounding environment
A product may appear slightly lighter, darker, warmer, cooler, softer, or more varied in person than it appears on a screen.
These differences are considered normal characteristics of plant-dyed products and are not necessarily considered defects.
We encourage customers to appreciate these variations as part of the handmade character of each item.
5. Handmade Variations
In addition to color differences, handmade products may contain subtle variations in texture, shape, pattern, or finishing.
These variations can occur because each product is created through a hands-on process.
Minor differences between products do not necessarily indicate a quality issue.
If you are uncertain whether a variation is normal or represents a genuine defect, please contact us with photographs and an explanation. We will be happy to review the situation.
6. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please take clear photographs showing:
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The damaged product
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The exterior of the shipping package
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Any visible damage to the packaging
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The shipping label
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Any other relevant details
Please send the information to:
We may request additional photographs or information depending on the circumstances.
Do not discard the product or shipping packaging until we have had an opportunity to review the situation, as the carrier or another party may require evidence of damage.
If the product is confirmed to have been damaged during transportation or was otherwise defective before shipment, we will work with you toward an appropriate resolution.
7. Incorrect Items
If you receive an item that is different from the product you ordered, please contact us promptly.
For example, if you ordered one product but received a different product, color, or quantity, please provide your order number and photographs of the item received.
If the error was caused by AvocadoAtelier, we will work to correct the mistake.
Depending on availability, we may provide a replacement, exchange, or refund.
8. Defective Products
We inspect products before shipment, but occasionally a product may have a genuine manufacturing or material defect.
If you believe that your item has a defect, please contact us with a description of the problem and photographs showing the issue.
Normal wear and tear, accidental damage, improper care, washing damage, exposure to unsuitable chemicals, or damage caused after delivery may not qualify as product defects.
Because natural-dyed textiles require appropriate care, customers are responsible for following the care recommendations provided with the product or on our website.
9. Items That May Not Be Returnable
Certain products may not qualify for return or refund because of their nature.
These may include:
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Custom-made products
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Personalized products
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Specially dyed products created according to a customer's request
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Items altered at the customer's request
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Products that have been worn or used
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Washed or laundered products
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Products damaged through improper care
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Items returned outside the applicable return period
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Products showing significant signs of use
If you are considering placing a custom or personalized order and have questions about its return eligibility, please contact us before purchasing.
10. Custom and Special Orders
Custom work requires additional time, planning, and materials.
Because a custom product may be created specifically according to an individual customer's specifications, custom orders may not be eligible for cancellation, return, or refund once production has begun, except where required by applicable law or where the product arrives defective or materially incorrect.
Before beginning a custom project, we encourage customers to confirm important details such as:
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Desired color
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Product type
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Dimensions
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Quantity
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Material
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Intended use
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Delivery requirements
Clear communication before production can help prevent misunderstandings later.
For custom or larger orders, please contact us at:
11. Exchanges
If an eligible product needs to be exchanged, please contact us before sending the item back.
Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer another appropriate solution, such as store credit or a refund.
Customers may be responsible for applicable return shipping and replacement shipping costs unless the exchange is necessary because we sent an incorrect or defective product.
12. Return Shipping Costs
Unless the return is required because of an error on our part or a confirmed product defect, the customer may be responsible for return shipping costs.
Original shipping charges may also be non-refundable where permitted by applicable law.
If we sent the wrong product or the product arrived with a confirmed defect, we will review the situation and determine the appropriate shipping solution.
Please contact us before purchasing return postage so that we can provide the correct instructions.
13. Refund Process
Once we receive and inspect an approved returned item, we will determine whether the return meets the applicable conditions.
If the return is approved, the refund will generally be issued to the original payment method.
Refund processing time may depend on:
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The time required to inspect the returned item
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Payment processor procedures
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Your bank or card issuer
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Weekends and holidays
Although we will process approved refunds as promptly as reasonably possible, the time required for funds to appear in your account may vary depending on the financial institution.
14. Partial Refunds
In some circumstances, a partial refund may be appropriate rather than a full refund.
For example, a partial refund may be considered if:
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An item has minor damage that does not substantially affect its use
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A product has a minor issue that the customer chooses to keep
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Another mutually agreed circumstance applies
Any partial refund will be discussed with the customer before being finalized where appropriate.
15. Refunds for Sale Items
Products purchased during a sale, promotion, clearance event, or special offer may be subject to additional terms.
Any special return or refund conditions applicable to promotional products will be communicated on the relevant product page or during checkout.
Unless otherwise stated, sale items remain subject to applicable consumer rights and the terms of this policy.
16. Gift Purchases
If an item was purchased as a gift, return eligibility generally depends on the original order rather than the recipient.
If possible, please provide the original order number when requesting a return or exchange.
Refunds may generally be issued to the original payment method used to purchase the item.
If you are unsure how to proceed with a gift return, contact us at:
17. Unclaimed or Refused Packages
If a package is refused by the recipient or remains unclaimed and is subsequently returned to AvocadoAtelier, the order may not automatically qualify for a full refund.
Additional shipping, return, handling, or other applicable costs may be deducted from any refund where permitted.
If you know that you will be unable to receive your shipment, please contact us as soon as possible.
18. Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before completing an order.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the customer requests that the package be sent again.
Please contact us immediately if you discover an address error after placing your order.
We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once the order has entered the shipping process.
19. Lost Packages
If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.
If the package remains missing, contact us with your order number and tracking information.
We will review the available information and determine what assistance may be possible.
Because delivery is ultimately handled by the shipping carrier, certain situations may require the customer to work directly with the carrier.
20. How to Request a Return
To request a return, please follow these steps:
Step 1: Contact us at wholesale@avocadoatelier.com.
Step 2: Provide your order number and explain the reason for the return.
Step 3: Send photographs if the item is damaged, defective, incorrect, or otherwise not as expected.
Step 4: Wait for our return instructions before sending the item.
Step 5: Carefully package the product to help prevent damage during return shipping.
Step 6: Send the package using the return method provided or approved by AvocadoAtelier.
Step 7: Once the item is received and inspected, we will process the applicable resolution.
21. Our Commitment to You
We understand that purchasing handmade products online requires trust.
Product photography cannot always communicate the complete texture, depth, and character of a naturally dyed textile.
For this reason, we aim to provide accurate product descriptions and clear information while recognizing that each natural-dyed item has its own individual qualities.
Our goal is not to create perfectly identical objects.
Our goal is to create beautiful pieces that retain the character of natural materials and the human process behind them.
If something goes wrong with your order, we want you to feel comfortable reaching out.
We will listen to your concerns, review the circumstances, and work toward a fair solution whenever possible.
22. Contact Us
If you have any questions about this Returns & Refunds Policy, a product, an existing order, or a potential return, please contact us.
AvocadoAtelier
Email: wholesale@avocadoatelier.com
When contacting us, please include your order number whenever possible.
Thank you for choosing AvocadoAtelier and for supporting plant-dyed, thoughtfully crafted textiles.
Every ribbon, scarf, and headband we create carries the natural variations of botanical color and the care of a hands-on process. We hope that these qualities make your AvocadoAtelier piece feel personal, distinctive, and meaningful.
AvocadoAtelier
Inspired by Nature. Created by Hand. Made to Be Remembered.